Frequently Asked Questions
Everything you need to know about your LOVALL order.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that for hygiene reasons, certain items like earrings or shapewear may be non-returnable.
How long does shipping take?
Standard shipping typically takes 3-5 business days. Express options are available at checkout if you need your fashion fix sooner. You will receive a tracking link via email as soon as your order ships.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna.
How do I find my correct size?
Every product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or checking the 'Fit & Fabric' notes on the item description.
Can I change or cancel my order?
To ensure fast delivery, we process orders quickly. You can change or cancel your order within 30 minutes of placement by contacting our support team. After this window, we are unable to make modifications.
Do you ship internationally?
Yes, LOVALL ships to over 50 countries worldwide. International shipping rates and delivery times vary by location and will be calculated automatically during the checkout process.